Privacy Policy

1.1. Information You Provide Directly

We collect information that you voluntarily provide to us when you register for the Services, purchase a report, or contact support. This includes:

• Personal Identifiers: Name, postal address, email address, and telephone number.
• Account Credentials: Username, password, and account preferences.
• Vehicle Information: Vehicle Identification Numbers (VINs) that you search for or decode on the Site. While a VIN describes a vehicle, we treat the association of a VIN with your account as part of your usage history.
• Payment Information: Credit card numbers, billing addresses, and transaction details. Note: We do not store full credit card numbers; these are processed by our third-party payment processors (e.g., Stripe, PayPal).
• Customer Support Data: Information you provide in communications with our support team, including chat transcripts and email records.

1.2. Information Collected Automatically

When you navigate the Site, we automatically collect technical data about your equipment and browsing actions. This includes:

• Device Data: The type of device you use (mobile, desktop, tablet), operating system, and browser type.
• Log Data: Internet Protocol (IP) address, time zone setting, browser plug-in types and versions, access times, and pages viewed.
• Usage Data: Clickstream data, including the Uniform Resource Locators (URL) you came from (referring URLs), the pages you view on our Site, and the links you click.
• Location Data: General geographic location derived from your IP address.

1.3. Information from Third Parties

We may receive information about you from third parties, including:

• Affiliates: If you were referred to our Site by a marketing affiliate, we receive data confirming the referral to attribute commissions.
• Data Partners: We aggregate vehicle data from sources like NMVTIS, state DMVs, and insurance databases. While this is primarily vehicle data, it may be linked to the VINs you search.

2.1. Service Fulfillment

• To generate and deliver Vehicle History Reports, VIN decodes, and market value estimates.
• To process payments and prevent fraudulent transactions.
• To manage your account registration and authentication.

2.2. Communication

• To send you transactional emails, such as purchase receipts, report links, and account updates.
• To respond to your customer service inquiries or dispute resolution requests.
• To send you marketing communications, strictly where you have opted in to receive them, regarding new features or promotions.

2.3. Improvement and Analytics

• To analyze how users interact with the Site to improve user experience and interface design.
• To monitor the performance of our API and bulk upload tools.
• To detect and prevent security incidents, malicious activity, and potential fraud.

2.4. Legal Compliance

• To comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or government requests.
• To enforce our Terms of Service and protect the rights, property, or safety of Vehicle Data LLC, our users, or the public.

3.1. Service Providers

We disclose information to third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment Processors: To facilitate secure credit card transactions.
• Hosting Services: Cloud infrastructure providers (e.g., AWS, Azure) that host our servers.
• Email Platforms: Services used to send transactional emails and reports.

3.2. Data Partners and NMVTIS

In the course of generating reports, specific search queries (VINs) may be transmitted to our data partners (such as NMVTIS or auction databases) to retrieve the relevant vehicle history. These partners do not receive your personal payment or contact information, only the query data required to fulfill the service.

3.3. Affiliate Marketers

If you access the Site through an affiliate link, we share transaction data (e.g., purchase confirmation) with the affiliate network to verify the referral and calculate commissions. This data is generally anonymized where possible.

3.4. Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

3.5. Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

4.1. Use of Cookies

We use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology.

4.2. Types of Cookies

• Essential Cookies: Necessary for the Site to function (e.g., keeping you logged in).
• Analytics Cookies: Help us understand how the Site is being used (e.g., Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements to you on third-party platforms.

4.3. Your Choices

Most browsers are set to accept cookies by default. You can remove or reject cookies in your browser's settings. Please be aware that such action could affect the availability and functionality of the Site.

8.1. Access and Portability

You have the right to request copies of the Personal Information we hold about you and to request that we provide this information in a portable format.

8.2. Correction and Deletion

You have the right to request that we correct inaccurate Personal Information or delete your Personal Information, subject to certain exceptions (e.g., if we must retain data for legal or tax reasons).

8.3. Opt-Out of Marketing

You can unsubscribe from our marketing email list at any time by clicking on the "Unsubscribe" link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list; however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

9.1. Shine the Light

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

9.2. CCPA Notice

While Vehicle Data LLC may not currently meet the threshold to be fully subject to the California Consumer Privacy Act (CCPA), we voluntarily adhere to the principles of transparency. We do not sell your personal data.